Cancellation & Refund Policy

1. Overview

We understand that plans can change. This Cancellation and Refund Policy outlines our procedures for cancellations, refunds, and rescheduling for all our services including one-to-one sessions, group classes, and retreats.

2. One-to-One Sessions

2.1 Cancellation by Client

• 24+ hours before session: Full refund or free rescheduling
• 12-24 hours before session: 50% refund or free rescheduling
• Less than 12 hours before session: No refund, but may reschedule for a fee
• No-show: Full session fee charged, no refund

To cancel or reschedule, please contact us through your dashboard or our contact page as soon as possible.

2.2 Cancellation by Instructor

If we need to cancel a session due to illness or emergency, you will receive a full refund or be offered a free rescheduling at your convenience.

3. Group Classes

3.1 Cancellation by Client

• 24+ hours before class: Full refund or credit toward another class
• Less than 24 hours before class: No refund, but may receive class credit at discretion
• No-show: Full class fee charged, no refund or credit

3.2 Class Packages and Memberships

Class packages and memberships are non-refundable after purchase. However, they may be transferred to another person with advance notice and approval. Credits from packages typically expire according to the terms specified at purchase.

3.3 Class Cancellation by Us

If we cancel a class, you will receive a full refund or credit, and we will notify you as early as possible.

4. Yoga Retreats

Retreat cancellation policies vary by specific retreat. Each retreat has its own timeline and refund structure, which will be clearly stated at the time of booking. Below is our standard retreat cancellation policy unless otherwise specified:

4.1 Standard Retreat Cancellation Timeline

4.2 Transfer to Future Retreat

If you cannot attend your booked retreat, you may transfer your booking to a future retreat, subject to the following conditions:

• Transfer requests must be made at least 14 days before your original retreat start date
• Transfers are subject to availability on the new retreat date
• Any price difference must be paid at the time of transfer
• Transfers are typically allowed once per booking

4.3 Transfer to Another Person

You may transfer your retreat booking to another person at any time before the retreat. Please notify us at least 7 days before the retreat start date with the new participant's details. The new participant must meet all retreat requirements and complete necessary forms.

4.4 Deposit Bookings

If you have paid a deposit only:

• Cancellation follows the same timeline as above, based on the total retreat cost
• Deposits are non-refundable if you cancel within the no-refund period
• If the balance is not paid by the due date, your deposit will be forfeited and your spot released

5. Force Majeure and Special Circumstances

5.1 COVID-19 and Pandemics

In the event of government-mandated restrictions, travel bans, or venue closures due to pandemic or health emergency, we will offer:

• Full credit toward a future retreat or service
• Option to transfer to an online program (if available)
• Full refund if neither option is suitable

5.2 Natural Disasters and Emergencies

If a retreat or class is cancelled due to natural disasters, extreme weather, or other circumstances beyond our control, we will provide full refunds or credits. We are not responsible for your travel costs or other expenses.

5.3 Medical Emergencies

If you experience a medical emergency that prevents you from attending, please contact us immediately. We will work with you on a case-by-case basis. We strongly recommend purchasing travel insurance that covers medical cancellations.

6. Refund Processing

• Refunds are processed to the original payment method
• Processing time: 5-10 business days after approval
• Payment processing fees (typically 3-5%) are non-refundable
• Bank processing times may vary

7. Travel Insurance Recommendation

We strongly recommend purchasing comprehensive travel insurance that covers trip cancellation, medical emergencies, and trip interruption. This protects your investment in cases where our refund policy may not provide full coverage.

8. How to Request a Cancellation or Refund

To cancel a booking or request a refund:

1. Log in to your account dashboard
2. Navigate to your booking
3. Click "Request Refund" or contact us through our Contact page
4. Include your booking reference number and reason for cancellation
5. We will review your request and respond within 2-3 business days

9. Our Right to Cancel

We reserve the right to cancel any service due to:

• Insufficient participant numbers
• Instructor illness or emergency
• Venue unavailability
• Force majeure events
• Safety concerns

In such cases, you will receive a full refund or credit, and we will notify you as early as possible.

10. Modifications to This Policy

We reserve the right to modify this Cancellation Policy at any time. Changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time of your booking will apply to that booking.

11. Questions and Exceptions

If you have questions about this policy or wish to request an exception due to extraordinary circumstances, please contact us through our Contact page. We will consider each request on a case-by-case basis.