Cancellation & Refund Policy

At Yanna Pappa Holistic Yoga, we understand that life can be unpredictable. This policy outlines our cancellation and refund terms for different types of services we offer.

1. One-to-One Sessions

1.1 Cancellation by Student

• More than 24 hours before session: Full refund or free rescheduling
• 12-24 hours before session: 50% refund or rescheduling with 50% fee
• Less than 12 hours or no-show: No refund, full session fee charged

1.2 Emergency Situations

In cases of medical emergency, serious illness, or family bereavement (with appropriate documentation), we will offer a full refund or reschedule at no charge, regardless of timing.

1.3 Cancellation by Instructor

If we need to cancel your session due to illness or unforeseen circumstances, you will receive a full refund or priority rescheduling at your convenience.

2. Group Classes

2.1 Single Class Bookings

• More than 12 hours before class: Full refund or class credit
• Less than 12 hours or no-show: No refund, but you may use the credit for another class within 30 days

2.2 Class Packages

• Unused classes from packages can be used within the validity period (typically 3-6 months from purchase)
• Packages are non-refundable after 14 days of purchase
• Within 14 days of purchase, unused packages can be refunded minus any classes already attended

2.3 Membership Subscriptions

• Monthly memberships can be cancelled at any time with 30 days' notice
• Annual memberships are non-refundable after 30 days of purchase
• You can freeze your membership for up to 2 months per year (with 7 days' notice)

3. Yoga Retreats

3.1 Standard Refund Policy

3.2 Deposit Payments

If you've paid a deposit to secure your retreat spot:

• Deposits are non-refundable but can be transferred to another retreat date (subject to availability) if cancelled 60+ days in advance
• Full balance is due according to the retreat-specific terms (typically 30-60 days before retreat)
• If balance is not paid by the due date, your deposit will be forfeited and your spot released

3.3 Transfer to Another Person

You may transfer your retreat booking to another person at any time before the retreat starts, subject to:

• Written notification at least 14 days before the retreat
• The new participant meeting any eligibility requirements
• An administrative fee of €50

3.4 Transfer to Future Retreat

Subject to availability, you may transfer your booking to a future retreat:

• Must request transfer at least 30 days before original retreat
• Valid for retreats within 12 months of original booking
• Price difference may apply if the new retreat costs more
• Administrative fee of €100 applies

4. Special Circumstances

4.1 COVID-19 and Pandemics

In the event that a retreat or class is cancelled due to government restrictions, pandemic-related travel bans, or force majeure:

• You will receive a full refund or credit for a future retreat/class
• If you're unable to attend due to COVID-19 infection or quarantine requirements, you'll receive a full refund or credit

4.2 Force Majeure

If we must cancel due to circumstances beyond our control (natural disasters, war, terrorism, etc.), we will offer:

• Full refund of all payments made, OR
• Credit towards a future retreat or service of equal or greater value

4.3 Medical Emergencies

For documented medical emergencies that prevent attendance:

• Medical documentation must be provided within 7 days
• You'll receive a 75% refund or full credit towards future services
• This applies regardless of timing

5. Travel Insurance

6. How to Request a Cancellation or Refund

To cancel a booking or request a refund:

1. Log in to your account and go to your Dashboard
2. Navigate to "My Bookings"
3. Select the booking you wish to cancel
4. Click "Request Cancellation" or "Request Refund"
5. Provide a reason and any supporting documentation (if applicable)
6. Submit your request

Alternatively, you may contact us directly through our Contact page.

7. Refund Processing

• Approved refunds will be processed within 7-10 business days
• Refunds will be issued to the original payment method
• It may take 5-10 additional business days for the refund to appear in your account, depending on your bank or card issuer
• Processing fees (typically 3-5%) are non-refundable

8. No-Show Policy

If you fail to attend a booked session, class, or retreat without prior cancellation:

• You will be charged the full amount
• No refund or credit will be issued
• Repeated no-shows may result in restrictions on future bookings

9. Rescheduling

For one-to-one sessions, you may reschedule:

• Up to 2 times per booking without penalty (with 24+ hours notice)
• Additional rescheduling requests may incur a €10 fee
• Sessions must be completed within 3 months of original booking

10. Partial Refunds

For multi-day retreats, if you must leave early due to unforeseen circumstances:

• No refund for accommodation or meals already provided
• No refund for services you've already participated in
• We cannot provide refunds for portions of retreats not attended due to personal choice or dissatisfaction

11. Disputes

If you have a concern about a cancellation or refund decision, please contact us directly. We will review your case and respond within 5 business days. We aim to resolve all disputes fairly and amicably.

12. Changes to This Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting. Your continued use of our services after changes constitutes acceptance of the modified policy. Bookings made before policy changes will be subject to the policy in effect at the time of booking.

13. Contact Us

If you have questions about this policy, please contact us through our Contact page.